Privacy Policy
Effective Date: 17 March 2025
Last Updated: 8 August 2025
1. Introduction
At Sabha Help (“we”, “our”, “us”), we are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and safeguard your personal data when you engage with our services, including Neuro-Linguistic Programming (NLP), Hypnotherapy, and Life Coaching, whether in person or online.
3. Data We Collect
- Identity Data: Name, gender (if provided).
- Contact Data: Email address, phone number.
- Health & Lifestyle Data: Information voluntarily shared during sessions or intake forms (special category data, collected with explicit consent).
- Technical Data: IP address, browser type, cookies.
- Booking & Payment Data: Appointment details, payment confirmation.
4. How We Collect Data
We collect data through:
- Forms on our website.
- Direct communication via email, phone, or messaging.
- During sessions and consultations.
- Cookies and analytics tools.
5. Legal Bases for Processing
- Consent (for health data, marketing, and communications).
- Contractual necessity (to deliver requested services).
- Legal obligation (tax, regulatory compliance).
- Legitimate interest (improving services and site experience).
6. How We Use Your Data
- Provide and manage our services.
- Schedule sessions and send reminders.
- Maintain confidential client records.
- Improve website performance and user experience.
- Comply with legal and regulatory obligations.
7. Data Sharing
We do not sell or rent personal data. We only share data with:
- Trusted service providers (e.g., hosting, email, payment processors).
- Legal authorities when required.
- Other professionals with your explicit written consent.
8. Data Retention
We retain your personal data only as long as necessary:
- Client records: up to 7 years for legal and ethical reasons.
- Communication records: up to 2 years.
- Analytics data: up to 14 months (anonymized).
9. Your Rights
Under GDPR, you have the right to:
- Access your data.
- Rectify inaccurate data.
- Request deletion (“right to be forgotten”).
- Restrict or object to processing.
- Request data portability.
- Withdraw consent at any time.
- Lodge a complaint with the Swedish Authority for Privacy Protection (IMY).
10. Security
We use encryption, secure servers, password protection, and access controls to keep your data safe. Only authorized personnel can access personal information.
11. Cookies
We use cookies to enhance site performance and user experience. For details, see our Cookie Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.